Your Data


Galderma Privacy Policy


Please read this Privacy Notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how We will treat it. This Notice applies to individuals who interact with Galderma services as set out below (“you”). This Notice explains how your Personal Data is collected, used, and disclosed by Galderma SA and its affiliated entities including Galderma Australia Pty Ltd  (“Galderma”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data is used. Where affiliates have their own Privacy Notice that is referenced or displayed, such privacy notice will take precedence to the extent information contained in that Privacy Notice conflicts with this Notice. 


This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, third party social networks and through our vigilance activities.

If you do not wish to provide necessary Personal Data to Us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with certain of our goods and/or services. This Notice can change from time to time (see Section 11).

This Notice provides important information in relation to the following areas:
















This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources: 

You. We collect information from or about you when you use our services, including when you share information with Us. 

Galderma websites. Websites operated by or for Galderma, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook and Instagram (“Websites”). 

E-mail, text and other electronic messages. Interactions with electronic communications between you and Galderma. 

Data We create. In the course of our interactions with you, We may create Personal Data about you (e.g. records of your interactions with our Websites). 

Data from other sources. Third party social networks (e.g. such as Facebook, Google), advertising and marketing vendors, market research vendors (if feedback not provided on an anonymous basis), and other vendors that provide services on our behalf, public sources and data received when We acquire other companies. 



Depending on how you interact with Galderma (online, offline, over the phone, etc.), We collect various types of information from you, as described below. 

  • Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, phone number or fax number.  

  • Professional information. This includes any information you provide to Us relating to your profession and/or qualifications, but also information found in your curriculum vitae, information about your current and past interactions with Galderma and about your participation in events, conferences and scientific studies, and other personal information that you may provide about yourself and your professional activities. 

  • Information from computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Galderma Website via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data. 

  • Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons, and is also collected through the use of third party tracking for analytics and advertising purposes. You have the right to object to the use of such technologies. For further information please see Section 4. 

  • Consumer-generated content. Any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites, including the use of third party social network apps such as Twitter. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking. 

  • Third party social network information. Any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Twitter) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) when you download or interact with a Galderma web application on a third party social network such as Twitter, or every time you use a social networking feature that is integrated within a Galderma site (such as Facebook Connect) or when you interact with Us through a third party social network. This Notice does not apply to the third-party social networks. To learn more about how your information from a third party social network is obtained by Galderma, or to opt-out of sharing such social network information with Us, please visit the website of the relevant third party social network. 



Our Websites are not directed to children. We do not knowingly solicit or collect Personal Data from children below the age of 16. If We discover that We have unintentionally collected Personal Data from a child below 16, We will promptly remove that child’s Personal Data from our records. However, where permissible by law, Galderma may collect Personal Data about children below the age of 16 years of age from the parent or guardian directly, provided We have that person’s explicit consent as required by law. 



Cookies/Similar Technologies. Please see our cookie policy to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them. 

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites. 

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation. 



The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual, and additional disclosures may apply as explained below. 

What We use your Personal Data for 

Our reasons 

Our legitimate interests 

Consumer service. We use your Personal Data for consumer service purposes, including responding to your enquiries. We collect information about how Our Websites are used to be able to provide you with certain content and improve it based on the feedback We receive.  Responding to your inquires typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. responding to any questions or concerns you may have concerning your use of our products, order status, technical issue, product question/complaint, general question, etc.). 

  • Fulfilling contractual obligations 

  • Legal obligations 

  • Our legitimate interests 


  • Improving and developing new products and services 

  • Being more efficient 


Establishing and maintaining our relationship with Healthcare Professionals. We use your Personal Data to verify whether there is a potential business opportunity, reach out to you and inform you about our products and services, invite you to events and maintain a relationship with you. We also use your Personal Data to comply with our transparency related obligations regarding any Transfer of Values (ToVs) made to Healthcare Professionals 

  • Legitimate interest 

  • Your consent (where required) 

  • Legal obligation (e.g., data collected in safety reports) 

  • Maintaining a relationship with you 

  • Assessing your interests and expertise 

  • Consider future collaboration with you and reaching out to you in relation to such opportunities 

  • Disclose publicly any ToV made to Healthcare Professionals, as required by law or in order to comply with applicable industry standards 

Contacting you and conducting advertising on third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions, to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks. 

  • With your consent (where required) 

  • Our legitimate interests 

  • Working out which of our products and services may interest you and telling you about them 

  • Defining types of consumers for new products or services 

Legal reasons or merger/acquisition. In the event that Galderma or its assets are acquired by, or merged with, another company including through bankruptcy, We will share your Personal Data with any of our legal successors. We will also use your Personal Data to comply with our legal obligations (e.g., tax law and product safety obligations). We will disclose your Personal Data to third parties (i) when required by applicable law; (ii) to establish or respond to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.  

  • Legal obligations 

  • Our legitimate interests 


  • Compliance with legal obligations 

  • Protect our assets and staff 


For Website usage analytics. We may also collect and process information about your visit to our Websites, such as the pages you visit, the website you came from and the searches you perform. We may use such information to help improve the contents of the site and to compile aggregate statistics about people using our Website for our internal usage statistics and market research purposes. In doing this, We may install "cookies" that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access.  

  • With your consent (where required) 

  • Our legitimate interests 

  • Improve the efficacy of our Websites 

In case We want to use your Personal Data for purposes unrelated to those described in this Notice, We will first notify you and, offer you a choice as to whether or not We may use your Personal Data in this manner, in each case where required by law. 



In addition to the Galderma entity mentioned in the data controllers & contact section (see Section 12), We share your Personal Data with the following types of organisations: 

Other Galderma subsidiaries and affiliates worldwide. Galderma and its affiliated entities may share your Personal Data amongst and between each other for the purposes set forth in this Notice. 

Service providers. These are external companies that We use to help Us run our business (e.g. website operation, support services, website development, data analysis, CRC, human resource providers, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 12 to contact Us). 

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger and will require such third parties to use and protect your Personal Data consistent with this Notice. We may also share your Personal Data with third parties that were formerly wholly or partly included in the Galderma family of companies to whom We provide services during a transition period following separation. (see Section 5 for details). 

We may also share Personal Data with our business partners for our promotional and marketing purposes. Galderma may share Personal Data with others to co-sponsor or promote our services, including through social media platforms and advertising networks.  



Galderma takes every reasonable step to ensure that your Personal Data is only processed for the minimum period necessary for the purposes set out in this Notice. The criteria for determining the retention period for your Personal Data are: 

(a)         Galderma will retain copies of your Personal Data in a form that allows for identification only for as long as: (i) We maintain an ongoing relationship with you; or  (ii) your Personal Data is necessary in connection with the purposes set out in this Notice and We have a valid legal basis, 

(b)         if you are a Healthcare Professional, your Personal Data will be retained for 2 years after your last interaction with Us, unless applicable laws or sectoral regulations impose longer retention periods, 

(c)          in the remaining cases, your Personal Data is kept for the duration of: (i) any applicable limitation period (i.e. any period during which a person could bring a legal claim against us), and (ii) an additional 2 months following the end of the applicable limitation period (so We are able to identify any Personal Data of a person who may bring a claim at the end of the applicable period), and 

(d)        in addition, if any relevant legal claims are brought, We may continue to process your Personal Data for such additional time necessary in connection with that claim. 

During the periods noted in paragraphs c (i) and c (ii) above, We will restrict our processing of your Personal Data to storage or, and maintaining the security of, those data, except to the extent the data needs to be reviewed in connection with any claim, or any obligation under applicable law. 

Once the periods in paragraphs (a), (b), (c) and (d) above, each to the extent applicable, have concluded, We will either (i) permanently delete or destroy the relevant Personal Data or (ii) anonymise the relevant Personal Data. 



We use appropriate measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks. 

People who can access your Personal Data. We require that your Personal Data be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data has been collected. 

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will aim to do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites. 

Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above may require that your Personal Data is ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland, UK and the USA. When We share your Personal Data with an entity located outside of the European Economic Area (“EEA”) (e.g. other Galderma / Galderma entities), including to countries which have different data protection standards to those which apply in the EEA, We will put in place, in line with applicable legal requirements, appropriate safeguards to ensure that your Personal Data gets the same protection as it does here in the European Economic Area.  In the absence of an adequacy decision and/or any other data protection related certifications these measures may include (i) entering into European Commission approved standard contractual clauses, as amended or replaced at any time, to protect your Personal Data, as well as any supplementary measures required by law or deemed necessary, to provide an adequate level of data protection (and you have a right to ask Us for a copy of these clauses by contacting Us as set out below) and/or (ii) relying on your consent (where permitted by law). 



Access to Personal Data. Where provided by law, you have the right to request access to a physical or electronic copy of information held about you. Where the data was not obtained directly from you, you also have the right to request information on the source of your Personal Data. 

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you can request deletion, objection, the portability, rectification of your Personal Data and restrict our processing of your Personal Data. You may also have the right to know if you are the subject of automated decision-making, including profiling, and to object to such processing. You may also have the right to provide Us with your instructions on how your data should be processed after your death.  

You can withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent. 

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs. 

How to exercise your rights. Your privacy rights can be exercised by sending Us an e-mail at or writing to Us at Attention Data Privacy Officer, Galderma Australia Pty Ltd, 4/13B Narabang Way, Belrose NSW 2085 Australia If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected, unless prohibited by law. Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws. 

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. 

We hope that We can satisfy queries you may have about the way We process your Personal Data. However, you have the right at any time to complain to the Office of the Privacy Commissioner (“Privacy Commissioner”).  For more information about your right to privacy, please visit the Privacy Commissioner’s website at  



We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data: 

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 4 above. 




If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice. 




To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact our  Australian Data Protection Officer at: or in writing to Galderma Australia Pty Ltd,  4/13B Narabang Way, Belrose NSW 2085 Australia. 

Please also note that We have designated as our EU Representative pursuant to Article 27 of the GDPR the Swedish Company named Q-MED AB, whose contact details are the following: 

Seminariegaten 21, 75228, Uppsala, Sweden 

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws). 


Last updated: July 2022